• Privacy Respected by CuraSeneTM

    Your information is just that, your information, and with CuraSene, by design, you are the one that decides who has access to your information.

    Q1: Which data of mine do you register?

    When you use our CuraSene system, we will possess some personal contact data (name and address, phone number, email, bank data) of the resident and the care giver. This data is only used to manage your account as long as it is active. Beside this, all sensor data of active sets are temporarily stored on our deeply secured server. This data is purely used to support you as a caregiver customer and to analyze/improve our system. Your data is never provided to any third party. Click here to access our Privacy Policy.

    Q2: How long do you keep the data of my system?

    After your subscription is ended, all the sensor data of the used system will be temporarily kept on our server for general analysis and improvement of our products and services. However, the data is detached from the specific set/user, so it is completely anonymilzed.

     

    So, after your subscription ends, there is no way to trace specific sensor data back to the original former user. If at any time during your subscription or at the end of it, you wish us to permanently delete data, please contact our customer service to do so. You can reach us by phone every day between 8AM and 9PM Central Time at 1-888-723-9772, or via Live Help Chat Monday-Friday between 11AM to 8PM Central Time. or, you can email us at support@CuraSene.com

    Q3: Do you share any of my data with third parties?

    No. All personal data and sensor data are purely used by us to provide you the CuraSene service, and for analysis and improvement of our new products/services. In no way will we share your data without your consent.

    Q4: How do you secure the data collected?

    We take the security of our systems and data very serious. That’s why all our connections are deeply encrypted and held to the same security standards as for instance those of major banks. All registered data are saved on a heavily secured data center in an undisclosed location.

    Q5: Do you use camera’s?

    No. CuraSene passively gathers data utilizing 2 types of sensors, motion and access. The CuraSene service does not utilize any types of cameras or microphones. The sensors have been created only to detect movement and access. Our bed sensor is auditive, but it is only capable of noticing the individual’s heartbeat while he or she is in bed.

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